Returns Center

How To Return

Select the items to return

Get a refund/exchange confirmation

Send it off!

Common Returns Questions

Can I exchange for a different style? 

For sure! Just process as a refund and in the comments section on the estimated refund page, leave us a note on the size and style you would like to exchange for! We'll take it from there.

Is it easy to make an exchange or return?

Yes! Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email—It takes just a few clicks!

Can I exchange my order for different sizes?

Of course! When you go through the exchange process, you'll be able to pick the Mugsys you want.

How soon will I get my exchange?

We'll create an exchange order for you within 1-3 business days of our warehouse receiving your returned Mugsys, and we'll email you all the exchange order details then!

How soon will I get the refund for my return?

We'll process the refund within 1-3 business days of our warehouse receiving and inspecting your returned Mugsys.

Can I return or exchange a gift? 

Sure thing! Just email us to and we will help you out with getting a label! 

What items are returnable?

  • Items purchased in the last 60 days. 
  • Items must be unworn and unwashed (i.e. try on only).
  • Items must not have any tears, rips, stains etc. 

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.

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