Select the items to return
How To Return
Get a refund/exchange confirmation
Send it off!
Common Returns Questions
Can I exchange for a different style?
For sure! Just process as a refund and in the comments section on the estimated refund page, leave us a note on the size and style you would like to exchange for! We'll take it from there.
Is it easy to make an exchange or return?
Can I exchange my order for different sizes?
Of course! When you go through the exchange process, you'll be able to pick the Mugsys you want.
How soon will I get my exchange?
We'll create an exchange order for you within 1-3 business days of our warehouse receiving your returned Mugsys, and we'll email you all the exchange order details then!
How soon will I get the refund for my return?
We'll process the refund within 1-3 business days of our warehouse receiving and inspecting your returned Mugsys.
Can I return or exchange a gift?
Sure thing! Just email us to firstname.lastname@example.org and we will help you out with getting a label!
What items are returnable?
- Items purchased in the last 60 days.
- Items must be unworn and unwashed (i.e. try on only).
- Items must not have any tears, rips, stains etc.
What items are non-refundable?
- Items marked as final sale.
- Free gifts or promotional items with retail value.